Privacy policy


Your privacy is important to Telelangue and we promise to use your personal information responsibly. Take the time to familiarise yourself with our privacy policy: how data is collected, what it is used for, to whom it might be disclosed, how it might be transferred and how long it is stored.
If you require further information, please send an email to or write to us at Telelangue, 9, rue Maurice Grandcoing, 94854, Ivry s/ Seine, France.

Collection and use of personal data

Personal data we may collect:
When you send us a contact form, open a free trial account, purchase a product, sign up for a special offer or information letter, or take part in an online survey, we may collect various items of information, including your name, postal address, telephone number, email address and language learning needs.
In compliance with the principle of minimal data collection, we only keep data that is necessary either for the proper functioning of our applications or for providing lessons, or that is required by French and European applicable regulations.
Telelangue and its subsidiaries may share such data in order to process your requests, reply to communications or improve customer services quality. The data may also be combined with other information to inform and improve our products, services, content and advertising.
If you as a private individual purchase one of our language courses, we will ask you for information regarding your credit card in order to process your payment. Telelangue does not store such data and it is used only by its secure payment partner. Telelangue uses Ingenico for its secure payment solution. As an expert in secure payment solutions, Ingenico guarantees that all sensitive data is transmitted and stored in compliance with the highest standards of security and quality.

How we use your personal data:
The personal data we collect allows us to stay in touch with you on topics such as the very latest news, product updates and upcoming events. It also helps us to improve our services, content and advertising. If you do not wish to be on our mailing list, you can let us know at any time by updating your preferences or contacting us directly.
Moreover, to access services supplied by Telelangue you must register in order to obtain a username and password. We may also use your personal data internally when conducting an audit or data analysis or when seeking to improve Telelangue services and communication with our clients.

Collection and use of non-personal data

Non-personal data we may collect:
We may collect non-personal data such as profession, age, education, languages spoken, post code, time zone, etc. Such data is sometimes needed to help us better understand client behaviour and improve our services.
We may also collect data concerning our clients’ activities on our website or our online services platforms (CyberTeachers®, NetPlanning, NetReporting and any other language learning related service). This data is gathered together and used to help us understand which parts of our website, products and services interest our clients the most.
If we combine personal and non-personal information, the resulting data is processed as though it was all personal data for as long as it stays combined.


Telelangue’s website and online services platforms may collect anonymous data by means of cookies. Cookies help us to better understand user behaviour, show us which parts of the website are most visited, and facilitate and measure the effectiveness of our advertising and internet searches. Cookies are commonly used on the internet and many important websites use them. Any data collected by cookies is deemed to be non-personal. You can delete or deactivate our cookies at any time via your browser settings.

Information sharing

With internet service providers:
Telelangue may make some personal data available to strategic partners in the following circumstances: (a) you have given your consent or (b) they are trusted partners processing data at your request (we require such parties to process said data according to our instructions and in compliance with this privacy statement and all other privacy and security measures).
Telelangue only shares personal data in order to supply or improve our products, services or advertising. Certain non-personal data collected from you may be shared with third parties in order to improve our services. However, such data does not provide enough information to identify you personally.

With others:
Telelangue may have to disclose your personal data if required to do so by law, in the case of legal procedures, disputes and/or a request from government authorities within or outside of your country of residence. We may also have to disclose information about you if it is deemed necessary for reasons of national security, legal compliance or any other public order related issue.
We may also have to disclose information about you if it appears reasonable and necessary to do so in order to ensure our terms and conditions are adhered to or to protect our activities or users. Furthermore, in the case of reorganisation, merger or sale, we may have to transfer some or all of your data to the third party in question.
If you wish to cancel your authorisation regarding sharing of your personal data, you can do so at any time by updating your preferences or contacting us by means of the contact information shown above.

Protection of personal data

Telelangue takes all necessary precautions to protect your personal data from loss, theft or misuse, as also from all unauthorised access, disclosure, alteration or destruction. Access to your data is restricted to such people as may need it in order to perform the services we offer.
Your personal data may be stored in information systems whose maintenance is conducted by an employee of our company or one of our company’s service-providers, both of whom are bound by an agreement that protects data privacy. Our information systems are located in France but those of our service-providers may be located in another country. The fact that you submit your personal data to us means that you authorise us to transfer or store your data outside France.
When you use certain Telelangue applications, such as virtual classrooms, chat rooms or social media, personal data that you share may be seen by other participants and read, collected or used by them. You are entirely responsible for any information you choose to submit in such situations. For example, if you give your name and email address in a virtual classroom, such information becomes public. Be careful when you use these functionalities.

Integrity and storage of personal data

Telelangue only keeps your personal data for as long as is takes to meet the objectives described in this privacy statement, unless a longer period of storage is needed or required by law. We constantly reassess how we use personal data in order to be certain that your personal data is accurate, complete and up to date, and also to improve the services we offer.

Right of access to personal data

You are personally entitled to consult, correct or oppose your personal data – this right can be exercised on request by emailing the processing officer or Data Protection Representative at or writing to us at Telelangue, 9, rue Maurice Grandcoing, 94854, Ivry s/ Seine, France.

We shall do what is required, in good faith, to allow you to access your personal data, and to correct any inaccuracies or erase it altogether on request, as long as such data does not have to be kept for legal or legitimate reasons. We may refuse to process requests that are unreasonably repetitive, require disproportionate technical work, are extremely difficult to perform or for which access is not necessary.

French Data Protection Authority

Telelangue is registered with the French Data Protection Authority (Commission Nationale Informatique et Libertés/CNIL), registration number: 1105487. Telelangue collects and stores data as described in this privacy statement in compliance with article 32 of the French Information Technology and Civil Liberties Act of 6 January 1978, as amended by law number 2004-801, of 6 August 2004.
Telelangue promises to respect the extremely strict French and European data protection laws, and to guarantee a level of protection to suit the particular type of processing involved.

External links

Our website and service platforms may contain hyperlinks controlled by third parties. This privacy statement does not govern the use of such websites.

Privacy issues

Should you have the slightest question or concern regarding this privacy statement or how Telelangue processes data, please get in touch by emailing
This privacy statement is subject to regular updates by Telelangue. Should we alter our policy significantly, the information is published on our website, accompanied by the updated privacy statement.
Last update: 5 May 2018


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